pchome 的客服電話， DNS 6個月內死三次2021 pchome dns 死兩次
2022 pchome dns 死一次
2023 pchome dns 死一次.. 繼續中...
2024/3/2 pchome dns 再死一次..
2025 期待中
XD
一早警告簡訊收不停，一堆客戶網址連不上
原來是 都是代管於 pchome
連 ns1.cyberdns.tw, ns2.cyberdns.tw 查不到 IP
網頁上也不寫障礙通知...
xxx.pchome.com.tw都沒事，但在pc註冊網域 全部掛掉
pc不吃敢自己的狗糧喔~
pchome 網域部門
02-2708 8015 #1 有真人接聽
也可以打這個，再詢問其他部門分機/電話
02-2700 5686 有真人接聽
這隻不用打，只會叫你上網填表單，不會有真人客服
02-2700 0809 只有機器人，按 0 也沒用
02-2700 5658 商店街
-----------------
這件事 扯在哪裡?
name server 當機已經夠糟了，但復原後，IP 亂改、TTL 亂設定真的 oooxxx
2021/9/3 10:10 左右
pchome ns 掛掉 ( ns2.cyberdns.tw , ns1.cyberdns.tw )
當下
ns1.cyberdns.tw 210.242.216.81
ns2.cyberdns.tw 210.71.145.81
兩台同時掛掉、兩台同時掛掉、兩台同時掛掉
NS 要求設置兩台以上就是要備援用
你 pchome 能讓兩台 server 同時掛掉
你真是第一名
2021/9/3 13:30 左右復原
IP 改了
ns1.cyberdns.tw 124.9.9.28
ns2.cyberdns.tw 124.9.9.28
2021/9/3 16:40 左右 又改 IP
ns1.cyberdns.tw 113.196.231.230
ns2.cyberdns.tw 124.219.18.241
這時 124.9.9.28 這台只有開 web 服務， port 53 已關閉 (或是不曾打開??)
但，扯的是
13:30 左右哪個臨時 server 124.9.9.28 TTL 居然設定超過 19小時、超過 19小時、超過 19小時
一直到隔天 12 點左右 才完全清除光
dig ns1.cyberdns.tw ns2.cyberdns.tw ; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.5 <<>> ns1.cyberdns.tw ns2.cyberdns.tw ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1414 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;ns1.cyberdns.tw. IN A ;; ANSWER SECTION: ns1.cyberdns.tw. 69573 IN A 124.9.9.28 ;; Query time: 328 msec ;; SERVER: 168.95.1.1#53(168.95.1.1) ;; WHEN: Fri Sep 03 17:39:13 CST 2021 ;; MSG SIZE rcvd: 60 ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 38551 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;ns2.cyberdns.tw. IN A ;; ANSWER SECTION: ns2.cyberdns.tw. 68957 IN A 124.9.9.28 ;; Query time: 307 msec ;; SERVER: 168.95.1.1#53(168.95.1.1) ;; WHEN: Fri Sep 03 17:39:13 CST 2021 ;; MSG SIZE rcvd: 60
2021/9/4 10:51
; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.5 <<>> ns1.cyberdns.tw ns2.cyberdns.tw ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 3412 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;ns1.cyberdns.tw. IN A ;; ANSWER SECTION: ns1.cyberdns.tw. 7014 IN A 124.9.9.28 ;; Query time: 53 msec ;; SERVER: 168.95.1.1#53(168.95.1.1) ;; WHEN: Sat Sep 04 10:51:08 CST 2021 ;; MSG SIZE rcvd: 60 ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54245 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;ns2.cyberdns.tw. IN A ;; ANSWER SECTION: ns2.cyberdns.tw. 6886 IN A 124.9.9.28 ;; Query time: 45 msec ;; SERVER: 168.95.1.1#53(168.95.1.1) ;; WHEN: Sat Sep 04 10:51:08 CST 2021 ;; MSG SIZE rcvd: 60
2021/9/4 10:52
查詢客戶的 IP
超過 50% 機率仍查不到 IP
[www@centos-vb aws]$ dig XXXXX.com.tw (網域遮掉) ; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.5 <<>> XXXXX.com.tw ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 38373 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;XXXXX.com.tw. IN A ;; Query time: 45 msec ;; SERVER: 168.95.1.1#53(168.95.1.1) ;; WHEN: Sat Sep 04 10:52:16 CST 2021 ;; MSG SIZE rcvd: 41 [www@centos-vb aws]$ dig XXXXX.com.tw ; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.5 <<>> XXXXX.com.tw ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 26940 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;XXXXX.com.tw. IN A ;; Query time: 14 msec ;; SERVER: 168.95.1.1#53(168.95.1.1) ;; WHEN: Sat Sep 04 10:52:33 CST 2021 ;; MSG SIZE rcvd: 41
2021/12/28
11:00 ~ 14:30 pchome dns 又死掉
2022/2/18
11:16 ~ 11:55pchome dns 又死掉，6個月內死三次
又是兩台同時掛掉
11:16 web@devp ~ $ telnet ns1.cyberdns.tw 53 Trying 34.80.212.212... telnet: connect to address 34.80.212.212: Connection refused 11:16 web@devp ~ $ telnet ns2.cyberdns.tw 53 Trying 35.194.228.87... telnet: connect to address 35.194.228.87: Connection refused -------- 11:41 web@devp ~ $ telnet ns1.cyberdns.tw 53 telnet: ns1.cyberdns.tw: Name or service not known ns1.cyberdns.tw: Unknown host 11:41 web@devp ~ $ telnet ns2.cyberdns.tw 53 Trying 35.194.228.87... telnet: connect to address 35.194.228.87: Connection refused 11:41 web@devp ~ $ telnet ns2.cyberdns.tw 53 Trying 35.194.228.87... Connected to ns2.cyberdns.tw. Escape character is '^]'. Connection closed by foreign host. 11:41 web@devp ~ $ telnet ns2.cyberdns.tw 53 Trying 35.194.228.87... Connected to ns2.cyberdns.tw. Escape character is '^]'. Connection closed by foreign host. 11:41 web@devp ~ $ telnet ns1.cyberdns.tw 53 telnet: ns1.cyberdns.tw: Name or service not known ns1.cyberdns.tw: Unknown host 11:42 web@devp ~ $ nslookup ns1.cyberdns.tw 死的徹底了，連 name server ip都不見了 Server: 8.8.8.8 Address: 8.8.8.8#53 ** server can't find ns1.cyberdns.tw: NXDOMAIN
2023/4/25
PCHOME DNS 又掛掉
從昨晚 18:00 起，就常常查不到 IP應該是凌晨 00:00 起完全掛掉 (約 08:50 恢復)
又夠糟糕的，7個多小時 修不好嗎?!
07:03 www@dev ~ $ nslookup ns1.cyberdns.tw Server: 8.8.8.8 Address: 8.8.8.8#53 Non-authoritative answer: Name: ns1.cyberdns.tw Address: 34.80.212.212 ** server can't find ns1.cyberdns.tw: NXDOMAIN 07:03 www@devp ~ $ nslookup ns2.cyberdns.tw Server: 8.8.8.8 Address: 8.8.8.8#53 Non-authoritative answer: Name: ns2.cyberdns.tw Address: 35.194.228.87 ** server can't find ns2.cyberdns.tw: NXDOMAIN 07:05 www@devp211 ~ $ telnet ns1.^C 07:06 www@devp211 ~ $ telnet ns2.cyberdns.tw 53 Trying 35.194.228.87... telnet: connect to address 35.194.228.87: Connection refused 07:06 www@devp211 ~ $ telnet ns1.cyberdns.tw 53 Trying 34.80.212.212...
https://www.facebook.com/groups/rayforum/posts/6090967364316704/
2024/3/2
PCHOME DNS 又掛掉
當機時間 約 12:20~13:50
12:24 fe@mac-3: ~ $ dig art-taipei.com
; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.7 <<>> +time=3 +tries=2 art-taipei.com @8.8.8.8 -t A
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 29741
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
; OPT=15: 00 16 41 74 20 64 65 6c 65 67 61 74 69 6f 6e 20 61 72 74 2d 74 61 69 70 65 69 2e 63 6f 6d 20 66 6f 72 20 61 72 74 2d 74 61 69 70 65 69 2e 63 6f 6d 2f 61 ("..At delegation art-taipei.com for art-taipei.com/a")
;; QUESTION SECTION:
;art-taipei.com. IN A
;; Query time: 1999 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Sat Mar 02 12:25:01 CST 2024
;; MSG SIZE rcvd: 98
12:29 fe@mac-3: ~ $ whois art-taipei.com
% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 1 object
refer: whois.verisign-grs.com
domain: COM
organisation: VeriSign Global Registry Services
address: 12061 Bluemont Way
address: Reston VA 20190
address: United States of America (the)
contact: administrative
name: Registry Customer Service
organisation: VeriSign Global Registry Services
address: 12061 Bluemont Way
address: Reston VA 20190
address: United States of America (the)
phone: +1 703 925-6999
fax-no: +1 703 948 3978
e-mail: [email protected]
contact: technical
name: Registry Customer Service
organisation: VeriSign Global Registry Services
address: 12061 Bluemont Way
address: Reston VA 20190
address: United States of America (the)
phone: +1 703 925-6999
fax-no: +1 703 948 3978
e-mail: [email protected]
nserver: A.GTLD-SERVERS.NET 192.5.6.30 2001:503:a83e:0:0:0:2:30
nserver: B.GTLD-SERVERS.NET 192.33.14.30 2001:503:231d:0:0:0:2:30
nserver: C.GTLD-SERVERS.NET 192.26.92.30 2001:503:83eb:0:0:0:0:30
nserver: D.GTLD-SERVERS.NET 192.31.80.30 2001:500:856e:0:0:0:0:30
nserver: E.GTLD-SERVERS.NET 192.12.94.30 2001:502:1ca1:0:0:0:0:30
nserver: F.GTLD-SERVERS.NET 192.35.51.30 2001:503:d414:0:0:0:0:30
nserver: G.GTLD-SERVERS.NET 192.42.93.30 2001:503:eea3:0:0:0:0:30
nserver: H.GTLD-SERVERS.NET 192.54.112.30 2001:502:8cc:0:0:0:0:30
nserver: I.GTLD-SERVERS.NET 192.43.172.30 2001:503:39c1:0:0:0:0:30
nserver: J.GTLD-SERVERS.NET 192.48.79.30 2001:502:7094:0:0:0:0:30
nserver: K.GTLD-SERVERS.NET 192.52.178.30 2001:503:d2d:0:0:0:0:30
nserver: L.GTLD-SERVERS.NET 192.41.162.30 2001:500:d937:0:0:0:0:30
nserver: M.GTLD-SERVERS.NET 192.55.83.30 2001:501:b1f9:0:0:0:0:30
ds-rdata: 19718 13 2 8acbb0cd28f41250a80a491389424d341522d946b0da0c0291f2d3d771d7805a
whois: whois.verisign-grs.com
status: ACTIVE
remarks: Registration information: http://www.verisigninc.com
created: 1985-01-01
changed: 2023-12-07
source: IANA
# whois.verisign-grs.com
Domain Name: ART-TAIPEI.COM
Registry Domain ID: 133114548_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.webnic.cc
Registrar URL: http://https://www.webnic.cc
Updated Date: 2023-09-07T11:03:07Z
Creation Date: 2004-10-18T07:27:59Z
Registry Expiry Date: 2028-10-18T07:27:59Z
Registrar: Web Commerce Communications Limited dba WebNic.cc
Registrar IANA ID: 460
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +60.189836788
Domain Status: ok https://icann.org/epp#ok
Name Server: NS1.CYBERDNS.TW
Name Server: NS2.CYBERDNS.TW
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2024-03-02T04:28:56Z <<<
# whois.webnic.cc
Domain Name: ART-TAIPEI.COM
Registry Domain ID: 133114548_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.webnic.cc
Registrar URL: http://www.webnic.cc
Updated Date: 2019-01-24T03:00:55Z
Creation Date: 2004-10-17T16:00:00Z
Expiration Date: 2028-10-18T07:27:59Z
Registrar: WEBCC
Registrar IANA ID: 460
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +60.389966799
Domain Status: ok https://icann.org/epp#ok
Registry Registrant ID: Not Available From Registry
Registrant Name: Domain Admin
Registrant Organization: Whoisprotection.cc
Registrant Street: L4-E-2, Level 4, Enterprise 4, Technology Park Malaysia, Bukit Jalil
Registrant City: Kuala Lumpur
Registrant State/Province: Wilayah Persekutuan
Registrant Postal Code: 57000
Registrant Country: Malaysia
Registrant Phone: +60.389966788
Registrant Phone Ext:
Registrant Fax: +603.89966788
Registrant Fax Ext:
Registrant Email: [email protected]
Registry Admin ID: Not Available From Registry
Admin Name: Domain Admin
Admin Organization: Whoisprotection.cc
Admin Street: L4-E-2, Level 4, Enterprise 4, Technology Park Malaysia, Bukit Jalil
Admin City: Kuala Lumpur
Admin State/Province: Wilayah Persekutuan
Admin Postal Code: 57000
Admin Country: Malaysia
Admin Phone: +60.389966788
Admin Phone Ext:
Admin Fax: +603.89966788
Admin Fax Ext:
Admin Email: [email protected]
Registry Tech ID: Not Available From Registry
Tech Name: Domain Admin
Tech Organization: Whoisprotection.cc
Tech Street: L4-E-2, Level 4, Enterprise 4, Technology Park Malaysia, Bukit Jalil
Tech City: Kuala Lumpur
Tech State/Province: Wilayah Persekutuan
Tech Postal Code: 57000
Tech Country: Malaysia
Tech Phone: +60.389966788
Tech Phone Ext:
Tech Fax: +603.89966788
Tech Fax Ext:
Tech Email: [email protected]
Name Server: NS1.CYBERDNS.TW
Name Server: NS2.CYBERDNS.TW
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: https://www.icann.org/wicf
>>> Last update of WHOIS database: 2024-03-02T04:29:17Z <<<
12:29 fe@mac-3: ~ $
12:29 fe@mac-3: ~ $ telnet NS1.CYBERDNS.TW 53
Trying 34.80.212.212...
^C
12:29 fe@mac-3: ~ $ telnet NS2.CYBERDNS.TW 53
Trying 35.194.228.87...
^C
12:29 fe@mac-3: ~ $ telnet 8.8.8.8 53
Trying 8.8.8.8...
Connected to 8.8.8.8.
Escape character is '^]'.
^]
telnet> quit
Connection closed.
